Claude account suspended? How to appeal, get your chats back and ask for a refund
If Anthropic suspends your Claude account, sign in at claude.ai with that account: the restricted account screen you land on holds the appeal form and, on Free, Pro, Max and Ultra plans, the options to export your data or delete the account. A refund is a separate request through Claude’s support messenger, and under Anthropic’s terms you won’t get one if it decides you broke the rules. Here is how each step works, why an export from a banned account can come back almost empty, and what to do if you can’t sign in at all.










































































































































